Important Conditions:

  • All joins & grain matchings are at the discretion of Stone Elegance QLD 
  • 2 trades person installation allowed for in quote. Extra persons or crane is not included. 
  • Overhangs over 300mm need substrates or supports. 
  • Most natural stones will be treated with a fabrication sealer once installed. It is the client’s responsibility to contact the stone supplier to find out the correct long-term care and maintenance. 
  • It is the client’s responsibility to register their stone for warranty with manufacturer following installation. 

Terms & Conditions

  1. Upon formal acceptance of the Quotation, Trade and Retail Customers are required to pay 50% deposit by Electronic Funds Transfer and/or provide credit card details. A remittance must be emailed to our accounts department. Stone Elegance Qld requires full payment for the final balance from the customer after installation.
  2. Any Credit Card payments made will incur up to a 2% additional fee.
  3. The Production Process for Stone Elegance is as follows:
    1. Quotation Sent
    2. Signed Acceptance or Purchase order received from client or customer
    3. Deposit Payment Made
    4. Site visit and Template
    5. Written Confirmation and acceptance of Project Details
    6. Purchase of materials
    7. Fabrication
    8. Installation of final Product
    9. Final invoice payment
  4. The quote is based on information given by the client. The Quotation will include the following details of material type and colour, material thickness, edge detail, sink and hot plate cut out requirements as well as any other relevant details or requests.
  5. Upon signed Acceptance of Purchase Order and the 50% deposit remittance, we will schedule a site measure. The Signed Acceptance will acknowledge that the client has understood and agreed to the Terms and Conditions in this document.
  6. Appliances required in the project must be made available at the site visit and templating stage.
  7. Appliances (such as sinks, hot plates, and vanity basins) as supplied by owners, will be processed with the specifications provided by the appliances manufacturers unless otherwise indicated by written instructions from the owner or Project Manager. 
  8. Once we receive a deposit remittance and signed acceptance, site measure has been completed the fabrication of the custom order will commence.
  9. Natural Stone is subjected to variation in colour and configuration. Samples may not show the extent of the variation that occurs.  
  10. Stone Elegance Qld cannot guarantee that the materials supplied will match the sample provided.  It is a requirement with natural stone that the customer selects the actual slab or slabs of material they wish to be used.  
  11. The customer can ask Stone Elegance for assistance in the selection of the range of suitable materials. Grain matching will be done to the best of our ability. All care is taken to grain match but due to slab sizing, join positions, benchtop layout and splash backs, however this is not always achievable.
  12. Stone Elegance aims for a ’10 working day’ turn around for most 20mm stone projects after site measure is completed and is satisfactory.  
  13. Natural stone and benchtops greater than 20mm thick are labour intensive and as such time frames are extended.  All efforts will be made to supply the stone by the due date, however in the case of unforeseen circumstances beyond the control of Stone Elegance, a new installation date will be arranged, to suit.  The installation date and time will be coordinated with the Owner, Project Manager or Builder.
  14. Stone Elegance is NOT Licensed to install sinks or basins; however underslung sinks will be glued to the stone bench. 
  15. If in the event of confirmation and job dispatch however the site is not available or ready for installation, an additional scheduling fee of $xx will be added on top of the final payment. If this occurs, we will endeavour to book another suitable time and date. 
  16. Signing/ issuing of the Purchase Order or acceptance of sales order, quotation, delivery docket and or manifest will constitute acceptance of the “Terms and Conditions”. 
  17. Installation of stone bench tops can involve an excessive amount of dust.  It is the customers responsibility to organise cover-ups, drop sheets or any protective material to other items to also remove personal possessions out of work area.  Stone Elegance Qld take appropriate action in the control and removal of excess dust after installation however, there may need to be further cleaning from the client or customer after installation has taken place. 
  18. Although stone has a highly attractive finished surface, it is not an excellent joiner.  All joins will be visible due to the limitations of stone. 
  19. Stone Elegance Qld has a height variation tolerance of +/- 1mm through the join.
  20. Reconstituted stone has a 1-2.5mm wide variation tolerance with no more than 1mm variance in width through the join.  
  21. Natural stone has a 1.5-3mm wide variation tolerance with no more than 1mm height variance through the join. 
  22. Stone Elegance Qld does NOT take responsibility of cupboards/house natural movement upon cracking or breakage of product. 
  23. All tiling, taps, wooden boards, power points, wiring, plasterboard etc. will need to be removed before check measure of templates to ensure accurate measurement. 
  24. Templates manufactured by parties other than Stone Elegance Qld must have accurate edges as they are used as a pattern by which material is cut. 
  25. Stone Elegance Qld may refuse installation if any pre installation requirements are not met and the client will incur a second installation return fee for any reattendance.
  26. All joinery solutions that are a foundation for the stone bench top must be level and securely fixed to the walls/floor and is the responsibility of the cabinetry installer. Failure to do so will result in a failed site measure and the client will incur a return to site fee for an additional site measure once joinery is satisfactory.  
  27. Production estimate by Stone Elegance Qld, or their representatives is indication of completion products only.  We endeavour to always meet our estimated time frame; however, delays can sometimes occur when custom creating products and can be dependent on availability of stock. 
  28. Stone Elegance reserves the right to refuse cancellations. Cancellation of goods made to custom instruction and/or measurements will be not accepted unless prior arrangements were made with Stone Elegance Management and will incur a fee of up to 50% of the purchase price. 
  29. Customers are asked to choose carefully as no refunds, exchanges or credits will be given unless goods are faulty.  Stone Elegance Qld reserves the right not to accept refunds and exchanges, subject to the return of faulty product or any other product as denied in the Trade Practices Act (1974) 
  30. Deposits are non-refundable if there is change of mind or cancellation of works.
  31. Strictly no refunds, exchanges, or credits on “sale”, “as is” or “display items”. 
  32. Any claim must be made within 30 days of purchase and/or receipt of goods. 
  33. Claims on items that have not been installed, fitted, or delivered by Stone Elegance Qld or their representatives will not be recognised. 
  34. Goods that are accepted by Stone Elegance Qld for exchange, credit or refund must be returned in their original condition and proof of purchase must be supplied. 
  35. Quotations are based on the material used.  Any excess material or offcuts remain property of Stone Elegance Qld ONLY, unless upon request and approval, that it may be included in writing in the quotation. 
  36. Stone Elegance Qld will not accept responsibility for goods damaged when being picked up by the customers or their couriers. 
  37. All Sinks/tubs/basins/pop up points and appliances must be onsite at time of measure. It is the client’s responsibility to have these items ready and available on site or where required for install. 
  38. Fabrication of product will NOT commence until we have documentation, information and physical additions required for the project. A) Legs, brackets, substrate bars are to be supplied by client. B) Waterfall legs are not an additional support. Failure to meet this requirement will as a result, void all warranties. 
  39. Positions of joins in benchtops and splash backs are at the discretion of Stone Elegance QLD.  
  40. We ensure to minimise the number of joins on installation however they will need to be installed correctly to code. 
  41. Key factors that can determine the join positions are slab sizing, cabinet layout, grain matching, visual aspects, site access, strength, safety of transport and installation.  

Natural Stone Disclaimer

Natural stone is quarried from the earth. Like all natural products that come from the earth, natural stone slabs are unique.

No two slabs of stone are the same and may vary in colour, density, hardness, veining, patterning, thickness and texture, etc.

All natural stone slabs come with natural imperfections. These naturally occurring imperfections may be visible to the eye including fissures, dull spots, pits, irregular marks, oxidization, cracks and so on. These irregularities are not deemed to be “defects” as they occur naturally within the stone.

During the production from a raw block into slab form, every slab of natural stone is coated with a UV stable resin to fill small pit holes and fissures. Once coated with a resin, the material is loaded onto a ‘line polisher’ and the majority of the resin is cut and polished off.

Some slabs that have deeper fissures or pit holes may still have some resin on the surface of the slab. The resin (if exposed to UV light) may discolour over time.

Ornate edges cut by stone masons (like lambs tongue, bullnose or chamfer) may not be completely smooth to the touch. There are different minerals and materials are “harder” and “softer”. Therefore, ornate edges may have some rippling and not be completely smooth. All natural stone is subject to some degree of chipping, scratching, etching and fading over time. It is good practice to use trivets for hot items and chopping boards for cutting and preparing food.

Polished marble, limestone and travertine with etch when exposed to acidic products. By choosing a honed or satin finish stone, the etching will not be visible as that of polished stone.